• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Pavilion x360 13-u063sa

Hopefully someone can help. Tried to do a fresh install of Windows 10 and chose the longest option of resetting the laptop.

It got stuck at 20% therefore i had to restart the laptop.

Now it is stuck, it doesnt recognise the harddrive.

Tried a USB install of Windows 10 however it will not progress.

Tried HP recovery tool on flashdrive, however am met with the message "Recovery not supported under current configuration,please enable acceleration option for Intel Smart Response Technology and try again"

I am stuck and would appreciate any help

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.