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‎03-22-2024 06:40 AM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743S9AV)
Operating System: Microsoft Windows 11

my PC went off after a short circuit on the USB port, I used a damaged cable and now my pc can't turn on or show that it's Charging when I plug in the charger. What can I do to turn it back on?

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1 REPLY 1

‎03-22-2024 08:58 PM - edited ‎03-22-2024 09:00 PM

HP Recommended

My guess is that any short-circuit runs the risk of "frying" the motherboard -- which will prevent the PC from booting.

 

That said, Here's a video from HP Support about laptops not powering on or holding a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=MgDy0h9a7Jg
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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