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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp envy wont turn on only power button turns on for 5 sec th...

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04-24-2021 12:55 PM - edited 04-24-2021 12:58 PM
My Laptop stopped working first started with Boot Device Not Found then when i pressed the power button the laptop wont start only the led on the power button turned on for 5 sec the off, when pressed again the same thing happens. no screen image , no hd turning on noise, if i remove the ram and try to turn the laptop on same led power button for 5 sec, already removed the battery and pressed power button for 30 sec without charger and battery.
thanks in advance
04-27-2021 02:05 PM
Welcome to the HP support community.
I understand that your notebook is not turning on.
Follow these steps to fix the issue:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
04-28-2021 02:22 PM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee