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Carlangas15
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Message 1 of 4
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Hp envy wont turn on only power button turns on for 5 sec then turns off

HP Recommended
Envy m7-n011dx

My Laptop stopped working first started with Boot Device Not Found then when i pressed the power button the laptop wont start only the led on the power button turned on for 5 sec the off,  when pressed again the same thing happens. no screen image , no hd turning on noise, if i remove the ram and try to turn the laptop on same led power button for 5 sec, already removed the battery and pressed power button for 30 sec without charger and battery.

 

thanks in advance

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
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@Carlangas15

 

Welcome to the HP support community.

 

I understand that your notebook is not turning on.

Follow these steps to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Carlangas15
Author
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Message 3 of 4
Flag Post
HP Recommended

Tried every step with no luck, the only symptom that i have is that when i press the power button the led turns on for about 5 seconds then off everytime i press the power button. 🤷🏻‍♂️

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sandytechy20
HP Support Agent
HP Support Agent
31,474 24,033 1,619 1,811
Message 4 of 4
Flag Post
HP Recommended

@Carlangas15

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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