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Smithnr292513
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Message 1 of 2
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Hp envy wont turn on

HP Recommended
Envy model 13-aq0044nr
Microsoft Windows 10 (32-bit)

Laptop will not turn on. Last used on tuesday 9/1. Went to turn on this evening and the light on the power light comes on and the light at the charging port. Screen does not come on nor does keyboard light up. Tried holding down power until it turns off and then reboot. Tried both w and wo the power cord inserted. Battery is non removable. No change. Laptop is slightly over 1 year old. Any advice?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Smithnr292513


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a Hardware issue. Please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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