Hp envy x360 black screen after login

[ivaaan_015]

This issue occurred as i was working on a java program. Suddenly, the program would not run, and the internet connection disconnected completely. Aftet restarting my pc all i would get is a black screen after login, or a blue screen with recovery options.

I tried restarting windows 10 with the option of keeping my data, but it got stuck at 8%. Sometimes the computer will log me in, but it immediately gives an error message saying the computer will restart in one minute. Any help is greatly appreciated, thanks!

[KrazyToad · Accepted solution]

Hi @ivaaan_015

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Notebook is not booting up.

I'd like to help.

I suggest you do a System Restore to an earlier time before the issue started.

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Let me know how it goes.

Thank you. 🙂

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[ivaaan_015]

Hi!
I did the steps you listed and it seems to have worked perfectly, I appreciate the help!

[A4Apollo]

Hi! @ivaaan_015, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂