Hp laptop situation

[Erik154]

So my hp laptop is just stuck on this blue screen that says it didn’t start up correctly and I’ve tried everything what can I do?

[Max3Aj]

Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your HP laptop is stuck on a blue screen with the message “It didn’t start up correctly.” Let’s walk through a few steps to help you get it working again.

Use Startup Repair

If you're seeing the blue screen with recovery options:

• Click Advanced options > Troubleshoot > Advanced options > Startup Repair.
• Let Windows attempt to fix startup issues automatically.

Boot into Safe Mode

If Startup Repair doesn’t work:

• Go to Advanced options > Startup Settings > Click Restart.
• After restart, press F4 to boot into Safe Mode.
• Once in Safe Mode, uninstall any recent updates or drivers that may have caused the issue.

Perform System Restore

If Safe Mode works:

• Go to Advanced options > System Restore.
• Choose a restore point before the issue started.

Run HP Hardware Diagnostics

To rule out hardware issues:

• Turn off the laptop.
• Press Esc repeatedly while turning it on, then press F2 for HP PC Hardware Diagnostics.
• Run System Tests and Hard Drive Tests.

Reset the PC (if nothing else works)

If all else fails:

• Go to Advanced options > Troubleshoot > Reset this PC.
• Choose Keep my files (recommended) or Remove everything.

Additional Tips

• If you recently installed a Windows update or driver, that could be the cause.
• Make sure your laptop is plugged in during all recovery steps.
• If you can't access recovery options, you may need to create a Windows 11 recovery USB using another PC.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support