• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-19-2017 07:55 AM

HP Recommended
Seller has installed Windows 10 himself.
Was this reply helpful? Yes No

‎07-19-2017 07:56 AM

HP Recommended

Lots of Envy 15s. Need either Product Number or Model Number. Download page for Windows 10 will have an option to download and install UEFI diagnostics which you can put on a thumb drive or install on the hard drive. Also will have a link to order recovery media. 

Was this reply helpful? Yes No

‎07-19-2017 12:01 PM - last edited on ‎07-19-2017 12:06 PM by Retired

HP Recommended

Here is product number L8N93PA#AB2 and serial number (removed content) . So how can i add uefi firmware on hard drive in my current Win10 Pro 64 bit.

Was this reply helpful? Yes No

‎07-19-2017 02:50 PM

HP Recommended

Are these your specs?:

 

https://support.hp.com/sg-en/document/c04762602

 

This is actually a few year old laptop but I understand outside the US and Europe new old stock computers are frequently sold and are still new units. 

 

This is the UEFI diagnostic download:

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76900.exe

 

Here is the page explaining it. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-k300-notebook-pc-series/784324...

Was this reply helpful? Yes No

‎07-20-2017 05:01 AM

HP Recommended
Yes these are specs of my laptop. So after downloading what should I do? And how hp logo will show on startup and in PC properties. And yes here in Pakistan and countries like Pakistan these units are widely sold and are new.
Was this reply helpful? Yes No

‎07-20-2017 05:14 AM

HP Recommended

After downloading check F2 function and see if you have it. Also reboot and see if logo is there. 

Was this reply helpful? Yes No

‎07-20-2017 12:27 PM

HP Recommended
I have installed uefi. Then i checked it by F2. Uefi BIOS has been installed with full tests and features. But on PC startup hp logo not showing again and in PC properties too. In uefi BIOS mode system information is showing hp envy 15 and model number also. Just issue is that hp logo not showing on PC startup and in PC properties.
Was this reply helpful? Yes No

‎07-20-2017 01:17 PM - edited ‎07-20-2017 01:24 PM

HP Recommended

Check the BIOS (F10) and see if maybe there is a logo option there. Try turning off quickboot, which may bypass the logo.

Also check msconfig, the boot tab and see if anything is checked there. 

 

I find it hard to believe your seller could have put the wrong BIOS on but you might check the BIOS version and see if there is an update available. I still think the HP logo is a .bmp in the HP_Tools partition and you just have to turn it on. 

 

For the system properties the logo has to be added in the Windows registry

 

http://www.winhelponline.com/blog/add-oem-logo-information-system-information-windows/

Was this reply helpful? Yes No

‎07-20-2017 01:35 PM

HP Recommended
I didn't find logo option and quick boot option in F10. In Boot options there is not quick boot option. And BIOS version on F. 41. Is this latest, if not then how to upgrade it. Note that I didn't find quick boot in boot options.
Was this reply helpful? Yes No

‎07-21-2017 09:45 AM

HP Recommended
I didn't find logo option and quick boot option in F10. In Boot options there is not quick boot option. And BIOS version on F. 41. Is this latest, if not then how to upgrade it. Note that I didn't find quick boot in boot options. So any more solution available? Or should i reinstall Windows?
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.