• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-25-2024 05:23 PM

HP Recommended
Product: HP 14s-dq0000 Laptop PC (8RK28AV)
Operating System: Microsoft Windows 11

Hp laptop 14-0005dx

When I press the power button the LED on the side of the computer  that has a power sign next to it blinks long on then long off then long on etc until I hold the power button for ~3 seconds then it stops. I know that it is charging because the LED next to the charging port turns white from red/orange after being plugged in for multiple hours, as it always has. I have tried holding the power button off for 15-30 seconds already (with no external thing such a flash drives plugged in) to perform a hard reset but nothing changed when i turned it back on. I have also taken the bottom case off and removed the battery for ~15 minutes and then put it back together and it still acts the same. I took the battery out again and performed a hard reset with the battery out and still the same results. I also  re-seated the ram and other miscellaneous connectors that I have no idea what they go to but nothing has changed. 

 

The computer worked fine until 2 days ago that i pick it up and found the bottom wet, along with a small puddle underneath the computer😑

 

Also where is the SSD? it doesn't have an M.2 slot like the hp Pavilions.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.