Hp notebook won't boot pass the hp logo

[Olakneeyi]

After an update to Windows 10 my laptop after fee weeks back. The laptop installed some updates and then when the laptop was rebooting and couldn't go pass the hp sign. What can I do someone help!

[DavidPK · Accepted solution]

Hi,

Try the following.

First of all, use another PC to create a bootable Windows 10 DVD or USB Flash Drive via the following link.  Under the section 'Need to create a USB, DVD or ISO', download the Media Creation Tool.

http://www.microsoft.com/en-us/software-download/windows10

Once you have this, run the tool, select 'Create installation media for another PC', then select the language, edition of Windows 10, and 64bit.

Follow the rest of the prompts to create this and then click Finish when completed.

Insert the Windows 10 Installation Media and Shutdown the notebook by holding down the power button for 10 seconds.

Tap away at the esc key as soon as you press the power button to enter the Start-up Menu and then select the Boot Options Menu ( f9 ).

Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver ( uefi ) option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue....' - do so.

Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this.

http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html#option5

Then try running Windows System Restore to return the notebook to a point in time before this issue occurred - See Option 1 on the link below for details on this procedure.

http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Regards,

DP-K

[Olakneeyi]

Thank you very much it worked 👍. Can it created a folder named Windows old. 000 can I delete this.

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

Yes, you can delete this folder, but make sure that there's nothing saved there that you require - see the guide on the following link.

http://www.tenforums.com/tutorials/2066-windows-old-folder-delete-windows-10-a.html

All the best,

DP-K