Hp omen 15 fails to boot

[kalba]

Hp omen 15, fails to boot. Only loops the omen logo, internal diagnostic says ram is faulty. I have tried two other ram stick on both slots, still the same fault. Could it be that memory controller is faulty?  Running on ryzen 5600h and 3060 gpu

[Garp_senchau]

@kalba, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Based on your description, the laptop fails to boot and reports a faulty RAM despite trying different RAM sticks. This could indicate an issue not just with the RAM, but potentially with the memory controller or another related component on the motherboard.

Here are some steps you can try:

Verify RAM Compatibility: Ensure that the RAM sticks you are trying are compatible with your HP Omen 15 specifications. Consult the device's manual or HP support for required specifications.

Check BIOS Settings:

• Enter the BIOS setup (typically by pressing F10, Esc, or Delete during startup).
• Restore the default BIOS settings which might solve any misconfigured settings affecting the RAM detection.

Inspect Slots and Connectors:

• Inspect the RAM slots for any dust or debris and carefully clean them if necessary.
• Ensure that the RAM sticks are properly seated and locked in the slots.

Run Hardware Diagnostics:

• Try running the HP PC Hardware Diagnostics UEFI. If accessible, this tool can perform a more comprehensive diagnostic on your system hardware.
• You can download the latest version of HP diagnostics for a USB from the HP support site if the pre-installed diagnostic tool is not working.

Inspect for Physical Damage:

• Open up the laptop (if you’re comfortable with this and it’s safe to do so) and inspect if there is any visible damage to the motherboard or memory controller area.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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