Hp pavilion 15 eh1xxx boot issue

[Stro12]

 

 I'll explain the problem in as much detail as i can.

Almost a year ago, I started having boot issues. It would turn off on it's own and start turning on, on it's own. Did hp hardware diagnostics, found out battery state was low, took to a local repair shop. He replaced it still faced the issue so he said it's sleep issue with this model. I took it home as he wasn't able to solve it. After less than a week i did not face the problem any longer. After 2-3 months started getting cmos checksum error and battery issue. It sometimes showed different battery percentage and fell to instant zero very fast. And the system would turn on like after 10-20 mins. Also saw it showed timings wrong sometimes. During that i found out that the battery needed to be calibrated when i was using the hp pc hardware diagnostics. After a while i got that the system is overheating error. And the other day i started getting fan error 60b and the system would not turn on. Started taking around half an hour just to show that error and turn off. Took it to a local repairshop he said system would not turn on and you need to replace the motherboard, the processor has gone bad(Ryzen 5 5500U). Took it home and found out it turns on while connected to adapter and the battery shows almost full. The system ran for a minute or so then the screen hanged. It then showed the device ran into a problem error. After that it again started showing the fan error. The system turns on in a minute or so and showed this error. Took it to hp local authorized center. They noted it as no power issue. Now they're calling me and saying i need to replace the motherboard not explaining properly. It's only been 3-4 years sin

[Stro12]

Also i did not really face performance issues while using the laptop.

[Nal_NR]

Hi @Stro12,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm really sorry to hear about the ongoing issues with your laptop—it’s incredibly frustrating to face so many problems, especially with a device you’ve relied on for only a few years.

If you have performed all the steps from this document and still having issues, this unit might need service. In such case I recommend you contact phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Stro12]

did not work

[Nal_NR]

Hi @Stro12 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!