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‎02-29-2020 06:03 AM

HP Recommended
Product: pavilion 15
Operating System: Microsoft Windows 7 (64-bit)

my laptop started out of nowhere to "endlessly restarting" and not even booting. the fan works and the hard is making his sound when the laptop is running before restarting again. I read in some article that it might be a cause of wrong positioning of hardware components. I  checked the components and none of them has a wrong position or at least as far as I saw. I attached a video showing what happens after I press the power button.

 

It would be great if I got some help!

Thank you!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2020 02:56 PM

HP Recommended

@loayakram

 

Welcome to HP support community.

 

Please attempt the below steps: 

Perform a hard reset 

Attempt a BIOS recovery  

Run the System Diagnostics tests 

 

For more steps, click here 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-02-2020 02:56 PM

HP Recommended

@loayakram

 

Welcome to HP support community.

 

Please attempt the below steps: 

Perform a hard reset 

Attempt a BIOS recovery  

Run the System Diagnostics tests 

 

For more steps, click here 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-06-2020 06:03 AM

HP Recommended

Thank you so much for giving the right guidance towards my problem!

 

The problem was in the memory modules, I released them from their places and reseated them again, and it worked!

 

Thank you!

Was this reply helpful? Yes No

‎03-06-2020 10:29 AM

HP Recommended

@loayakram

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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