Hp pavilion 16-ag0447nr won’t turn on

[Jamjamjelli8]

Hello, my Hp pavilion won’t turn on. It was working perfectly fine about two days ago. I shut it down for the night, and the next morning when I tried to turn it on, it simply wouldn’t turn on. The power light is white, so it’s fully charged. I also tried to do a power drain and reset and removed the battery and held the power button. I put everything back into place and now the power button’s light will blink for a short amount of time then quickly turn off. The laptop still will not turn on. 

[Garp_senchau · Accepted solution]

@Jamjamjelli8, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Pavilion 16-ag0447nr laptop is not powering on, here are a few steps you can follow to try and resolve the issue:

Step 1: Check the Power Cord Connection

• Ensure the power cord is properly connected to both the laptop and the power outlet.
• If it’s a loose connection, it might prevent the laptop from powering on. Make sure each connection point is securely plugged in.

Step 2: Perform a Hard Reset

1. Disconnect all external devices such as printers or USB drives.
2. Unplug the AC adapter from your laptop.
3. Remove the battery if it's removable.
4. Press and hold the power button for 15 seconds to discharge any residual electricity.
5. Reconnect the battery and plug in the AC adapter.
6. Try turning the laptop on.

Step 3: Inspect for Physical Damage

• Check for any visible damage on the power cord or on the ports.
• Look for any debris or dust that might be obstructing connections.

Step 4: Test the Power Adapter

• Try using another compatible power adapter to see if the adapter is at fault.
• You can also test your current power adapter with another device to ensure it’s providing power.

Also, i suggest you refer to these guides:

HP PCs - Computer does not turn on, start, or boot | HP® Support

HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Jamjamjelli8]

The motherboard ended up being melted and non-replaceable. This happened because the laptop was use by someone else before I got it, so it was already defected. 

[Hawks_Eye]

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

It looks like we may have to raise a service order for the same. 
 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye