Hp pavilion dm1, dont charge and dont turn on

[Proteejay]

I have a hp pavillion dm1, i have these since 2013, replaced the battery twice, now the battery is dead but it still it works when plugged in. I left my laptop for 2 weeks and now it wont turn on, and even the LED light doesnt light up white or orange, usually when charging it turns orange and white when full, i assumed that the adaptor is broken so i bought a new one but now when i plugged it in it doesnt light and when i try to power on the laptop the LED flashes 3 white lights and doesnt turned on. Help please

[praveen196]

@Proteejay Welcome to HP Community!

I understand that  Hp pavilion dm1, don't charge and won't turn on.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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