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‎09-02-2017 09:41 PM

HP Recommended
Purchased from a computer store in my hometown. They told me it was the newest model, when I took it back about the password issue the gentleman told me to contact hp. So I'm stumped I need this pc for college
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‎09-02-2017 09:44 PM

HP Recommended

That is no where near the newest model. I don't believe HP even makes the DV7 series anymore. And that model shipped with Vista-an OS that is no longer even supported by Microsoft.

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‎09-02-2017 09:48 PM

HP Recommended

This is the Specs sheet on that model. If you know anything about hardware you can tell how old and out dated it is. If you don't know hardware scroll down and see where it shipped with Windows Vista- which had to have been 8-10 years ago. Vista was released in late 2006. Windows 7 came out in 2009 and HP started shipping laptops with it.

https://support.hp.com/us-en/product/hp-pavilion-dv7-1100-entertainment-notebook-pc-series/3756677/m...

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‎09-02-2017 09:49 PM

HP Recommended
Oh no. 😞 Thank you for all your help I will be taking it back and seeing what I can do. All it's doing since I entered the code is resetting itself over and over again. And the screen is blue
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‎09-02-2017 09:52 PM

HP Recommended

It sounds like the hard drive has failed in it. You could try tapping away at the F11 key at top of keyboard immediately after powering on to see if it can boot into Recovery to reinstall Windows. But, I would definitely take it back if it was sold as a new late model. Totally untrue.

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‎09-02-2017 10:07 PM

HP Recommended
F11 takes me to a different screen that says "your account has been disabled. Please see your system administrator"
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‎09-02-2017 10:21 PM

HP Recommended

Time to pack it up and go back to that shop. Actually it was time as soon as I showed you the Specs on it proving it is ancient. It was a nice machine in it's day but that day is long past.

I am truly sorry this happened to you and hope you can get some resolution.

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‎09-02-2017 10:22 PM

HP Recommended
I'm hoping I can ask well. Thank you for all your help and the information. It's definitely going back.
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‎09-02-2017 10:27 PM - edited ‎09-02-2017 10:28 PM

HP Recommended

@MamaRiggs14

Be fully prepared to argue your case. I wish you could print out the Specs sheet on it to show him you have all the knowledge. There should be a label attached to bottom with the Windows license key and it will say along top edge Windows Vista. Tell him you know Vista stopped shipping on HP laptops 8-9 yrs ago,

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‎09-02-2017 10:32 PM

HP Recommended
I saved the link you sent me to my phone and I will bring it up. I did get to a different screen now that says directory service recovery mode. But nothing happens. I'm going to shut it off and box it up and take it back
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