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HP Recommended

Power light is flashing and will not power on.  Screen is black.

1 REPLY 1
HP Recommended

Hi @THayes24,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

When your HP Pavilion x360’s power light is blinking and the screen remains black, it often indicates a hardware issue. Here are some steps you can try to troubleshoot.

 

Perform a Hard Reset:

  • Disconnect the power adapter.
  • Remove the battery if it's removable.
  • Press and hold the power button for 15-20 seconds to discharge any residual power.
  • Reconnect the battery and power adapter, then try turning on the laptop.

Check the Power Adapter and Battery:

  • Ensure the power adapter is properly connected and not damaged.
  • If possible, test with a different power adapter that is compatible with your laptop.
  • Try starting the laptop with the battery removed and only the power adapter connected.

Inspect the RAM:

  • Sometimes, loose or faulty RAM can cause boot issues.
  • If you're comfortable opening the laptop, reseat the RAM modules or try starting the laptop with one module at a time if there are multiple.

Check for LED Blink Codes:

  • HP laptops sometimes use LED blink codes to indicate specific hardware issues.
  • Count the number of blinks and refer to the HP support website or manual for what the blink pattern might indicate.

External Display Test:

  • Connect your laptop to an external monitor or TV to check if the issue is with the screen or the laptop itself.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.