• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-02-2018 04:50 PM

HP Recommended
Product: Hp stream 14

I went to turn my laptop on and it wont boot up or anything. No screen flashes or lights or audio. When I plug the charger in as well it still shows no lights. Does this mean I have a virus. Can someone help me fix this.

Tags (1)
3 people had the same question
1 REPLY 1

‎03-03-2018 09:40 AM

HP Recommended

There should be a battery light beside the charging connector.

What color is it when you have the charger plugged in?

 

If it is white, the battery is fully charged and if it is amber the battery is charging. If it is off the charger is either not getting power from the wall or is faulty or there is something wrong with the computer charge electronics.

 

If you see a blinking white light it means the battery level is low and the battery is not charging i.e. the charger is not getting power or is faulty (or something wrong with the computer itself).

 

You might also want to try to reset the computer as outlined in the following document:

https://support.hp.com/us-en/document/c01684768

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.