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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎08-19-2025 01:57 PM

HP Recommended
I have been using an HP Victus 15 13420H for the past year till now. The day before yesterday by laptop crashed suddenly while I was playing a game. When I restarted it and unlocked my screen, everything just froze. I tried restarting it multiple time but every time I would unlock my PC it would just freeze and I couldn't do anything. At the fourth try it give me a blue screen and afterwards it went into quick machine recovery which failed. So I tried running some diagnostics and it showed me that the storage and the memory are fine. Afterwards I went to the command prompt and ran chkdsk command which initially started well but at the fourth stage it failed and my machine crashed again. Since then I haven't been able to recover it every time I try to boot it up it shows the BIOS has been corrupted then it attempts to repair the BIOS it tries to first rewrite the BIOS image which is successful but afterwards it shows that the BIOS is recovering and I have to wait but no matter how long I wait the screen just remains black nothing happens there no activity so eventually I have to turn it off. Can't understand what's the issue at all.
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