• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
13-s128nr
Microsoft Windows 10 (64-bit)

Hi, i have a Hp pavillion x360 model: 13-s128nr, i tried to update bios to f.21, and it fails, after that it won't boot anymore, i tried recovering with Win+b and with a flash drive with the bios recovery files but neither worked, i like to know if there anything possible to solve this issue.

 

Thanks for the attention

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, i managed to repair the laptop sucessfully, i have to remove the ssd and then it recover the bios throught the usb flash drive, thanks for the response

View solution in original post

7 REPLIES 7
HP Recommended

Hi @AndersonKoe,

 

Welcome to the HP Forums.

 

I would be happy to help you with your Hp Pavilion x360 model: 13-s128nr.

 

I understand that you tried updating BIOS and it failed and the notebook does not boot anymore, you have already tried doing a BIOS recovery with the combination keys and tried using a flash drive

with the bios recovery files which did not work either.

 

Please contact hp support for further assistance www.hp.com/contacthp

 

I hope things work great for you.

Thanks for being a part of the HP community! 🙂

Rainbow23 - HP Support.
HP Recommended

Hi, i managed to repair the laptop sucessfully, i have to remove the ssd and then it recover the bios throught the usb flash drive, thanks for the response

HP Recommended

Hi @AndersonKoe,

 

Thanks for the super quick reply.

 

Glad to hear it’s working.

Superb job on trying the different steps to resolve the issue.

You are simply awesome. Kudos to you.

 

If you need further assistance, feel free to reach out. Take care! 🙂

Rainbow23 - HP Support.
HP Recommended

i also have the same problem....did you resolve? if so, can you tell me how you did it...

 

thanks

Tim

HP Recommended

Hi @Tim_Tenxin,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are also facing the same issue wherein the BIOS is corrupted.

 

Let's go through a few steps that may help to fix this issue. 

 

And here are a few steps in the link: Recovering the BIOS

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
HP Recommended
Hi, i folowed the Guide that Raimbow23 post, i only did an extra Step, i removed the SSD before booting with USB drive and recovered the bios
HP Recommended

Hi @AndersonKoe,

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience.

 

Feel free to ask your queries in future, as this forum has some of the best people in the world available and ready to help.

 

It was a pleasure assisting you. You have a good day ahead.

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.