I already opened tpm state in bios, but window 10 not detected it. what should I do? pavilion 15

[Pongpat_22]

what should i do? I already opened tpm state in bios, but window 10 not detected it. 

hp pavilion 1515-ec2121ax(4b6q3pa) window 10

[Jerry_57]

Hi @Pongpat_22,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you've enabled TPM in the BIOS, but Windows 10 is not detecting it. You can follow these steps to troubleshoot and resolve the issue:

Verify TPM is Enabled in BIOS:
 

• Restart your HP Pavilion and enter the BIOS by pressing the appropriate key (usually Esc or F10) during startup.
   
• Navigate to the Security settings and ensure that TPM is enabled.

Check for Windows Updates:
 

• Ensure your Windows 10 is up to date by going to Settings > Update & Security > Windows Update, and clicking on Check for updates.
   
• Apply any available updates and restart your computer.

Reinitialize the TPM:
 

• In some cases, reinitializing the TPM might help. This can be done from Trusted Platform Module (TPM) Management on your computer:
• Press Windows + R, type tpm.msc, and press Enter.
• Check the TPM status and perform necessary actions like clearing the TPM if needed.

Update Drivers:
 

• Ensure that your system drivers are updated. You can do this through the Device Manager or by visiting https://support.hp.com/us-en for driver updates specific to your model.

BIOS/UEFI Update:
 

• Check if there is a BIOS/UEFI update available for your HP Pavilion from the https://support.hp.com/us-en.
   
• Update instructions are generally provided by HP, and it is crucial to follow them carefully to avoid system issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Pongpat_22 · Accepted solution]

• I already did it, but result is same what should I do.

 

[Jerry_57]

Hi @Pongpat_22,

Thank you for your response.

May I know if you tried to install the OS or Upgrade to Windows 11?

Regards

Jerry_57
HP Support

[Pongpat_22]

Yes

[Jerry_57]

HI @Pongpat_22,

Thank you for getting back to us.

May I know if the issue is resolved, as you have marked it solved?


Regards
Jerry_57
HP support