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‎03-16-2023 07:11 PM

HP Recommended
Product: HP Stream - 14-cb172wm

Can anyone tell me how to factory reset my laptop when my recovery screen doesn't come up? 

1 REPLY 1

‎03-16-2023 08:05 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  9VK98UA#ABA

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