I bought a Hp 2000 notebook online but they did not delete the accounts or reset it

[annadenysH]

I bought a hp 2000 notebook online they did not delete they're accounts or reset it. so now i am stuck on they're Microsoft windows account password page and have tried everything even contact the seller how can i get past that password protection page to get to windows home? desperately need help? thanks in advance

[Paul_Tikkanen]

Hi:

What is the product number of your notebook?

Use this guide to find that information...please do not post the serial number.

https://support.hp.com/us-en/document/c00033108

The only way to get out of your current dilemma would be to order Windows recovery media for your specific model PC, or after you provide the info I requested, you can reinstall W8.1 for free for which I will give you the process to do that.

[annadenysH]

D7N14PA#ACJ

[Paul_Tikkanen]

Hi:

You are down to one option because recovery media is no longer available for your 2000-2312TU notebook.

Here is how you can clean install W8.1 for free by using the W8 product key in your notebook's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

When you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space. Click Next, and W8.1 should begin to install.

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-2000-Notebook-PC-series/5330593/model/5365194