I can not start my laptop,it says,system locked,press the power button to restart,but i can not fix

[Rahad2001]

I can not start  my laptop,when i press the power button, it says system locked press the power button,but i can not fix the problem.

 Here is the image

[Sneha_01]

Hi @Rahad2001,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop is experiencing a lockout or security issue that prevents it from booting normally. Here are a few steps you can try to resolve the problem:

Perform a Hard Reset:

• Completely power off the laptop.
• Disconnect all external devices and the power adapter.
• If possible, remove the battery (if it’s a removable battery).
• Press and hold the power button for about 15 seconds to drain any residual power.
• Reinsert the battery and plug in the power adapter.
• Try to power on the laptop.

Check for Error Messages:

• Pay attention to any specific error codes or messages that appear on the screen. These can give clues as to what might be wrong.

Enter Safe Mode (if applicable):

• Try to boot into Safe Mode. For Windows, you can typically access Safe Mode by pressing F8 or Shift+F8 right after turning on the laptop. For Macs, you can hold the Shift key while it boots.
• If you can get into Safe Mode, you might be able to undo recent changes that could be causing the issue.

BIOS/UEFI Check:

• Access the BIOS/UEFI settings by pressing a specific key (like F2, F10, DEL, or ESC) immediately after turning on the laptop.
• Look for an option related to system lock or security settings and see if anything is unusual.

Check for Hardware Issues:

• Sometimes, hardware malfunctions can cause such errors. Consider running diagnostic tests if your BIOS/UEFI has that option.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Rahad2001]

This is not working,what should i do

[Sneha_01]

Hi @Rahad2001,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support