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Que4
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I can't open my laptop it's still hibernating

HP Laptop 14-cm0093AU
Microsoft Windows 10 (32-bit)

The keyboard didn't function at all..the screen shows only hibernating.

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I can't open my laptop it's still hibernating

@Que4 Welcome to HP Community!

here's what you need to do:

Send a screenshot of the hibernating option you are referring to, so I know exactly what you mean,

 

Meanwhile, I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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