I cannot get my notebook to load a new copy of windows 11

[neilherts]

My notebook has been running windows 11 for some time - at least a year - whilst updating at the weekend I started to get the blue screen. Having read about everything I decided to get a 'fresh copy' but windows 11 would not. also then when I went to log in after entering my password straight to blue screen. So I decided to do a reinstall of windows 11 from a USB. So went to MS store and got to HP cloud recovery tool, entered product ID and downloaded. Put in notebook ( changed bios start up sequence ) and it asked me if I wanted to back up files or install. Went through motions and it then said remove all devices click continue to reboot, so usb out reboot and it does all sorts and ends up rebooting a couple of times before going to a screen saying installing software. As it gets to the end of that it blue screens. I have tried doing it again same result. I have done system tests using F2 all ok, and tried reinstalling using F11 - get same result as below - help? When you click details

[Raj_05]

Hi @neilherts,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

Alden4
HP Support 

[neilherts]

Hi Alden

At the moment I took a gamble and replaced the hard drive for a new one and at the moment everything is running fine so at the moment no assistance needed although I am a little bit disappointed with the seagate drive!

cheers

[Raj_05]

Hi @neilherts,

Thank you for your response, 

We assure you that feedback about the same will be shared with the concerned team internally.

Alden4
HP Support