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‎02-22-2020 01:04 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 10 (64-bit)

My laptop has not been used for a while and now I cannot log on to it. I never assigned a PIN but now it wants one. I have tried  using my Microsoft account password, but that doesn't work either. Any suggestions? It is a HP Stream

1 REPLY 1

‎02-25-2020 12:15 PM

HP Recommended

@Clem16857,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to login to the computer using the Microsoft account password.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04648973

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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