I cant RESET my computer

[Karon3]

Everytime i try to reset my computer I constantly get "there's a problem resetting your pc - no changes were made".. I tried updating my computer for some reason i cat do that either because my warranty expired?? I dont understand that either ! 

I dont know what to do At this point lol HELP 

[Paul_Tikkanen]

Hi:

Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...you will need to have access to another PC running Windows 7 64 bit or newer and a USB recovery drive to create the recovery media.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[Karon3]

lol what if i dont have another PC ?? 

Im still confused lol i slightly understand but then again i dont.  what if i want to start new and fresh.. like A brand new computer. 

I still have to recover and restore saved files and etc just to reset ? 

[Paul_Tikkanen]

The cloud recovery tool would factory reset the PC, but your notebook does not have enough hard drive space to create the media with.

You're going to have to find another PC to use from a friend or relative.

When you reset your PC, you lose all data on the hard drive.

[Karon3]

Okay I see, is that my only solution? because i doubt ill find anybody else with a PC /someone with one that'll let me borrow theres ? is there another way around that lol?

i cant just take my computer somewhere like i'll do a phone ? 😕  im honestly dumbfounded when it comes to this and have 0 clue on what to do 

[Paul_Tikkanen]

Unfortunately, none that I know of.

You can try making the recovery media on your notebook if you can get into Windows, but I think it is going to error out and tell you that there is not enough space to create the recovery media.

Those notebooks only come with tiny 32 GB drives, so there is not enough space to do much of anything.

I think HP quit manufacturing notebooks with 32 GB drives because of the huge number of complaints they were getting.