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Locked

‎06-03-2020 08:51 PM

HP Recommended
Product: HP laptop 17-ak010cy
Operating System: Microsoft Windows 10 (64-bit)

I forgot my admin and power on password. I get a system disabled code i 66511928 please help.

Laptop 17- ak010cy product code 27Z59UA 2T259UA  #ABA.

2 REPLIES 2

‎06-03-2020 09:26 PM

HP Recommended

Welcome to the HP Support Community, @Doreen71 

 

 

BIOS password assistance is not available online here in the forum.
HP might be able to remove BIOS and power on passwords via a service of the computer. You may contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply). You will have to  contact HP Support  for assistance on removing the password or explore the options.

 

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-04-2020 06:52 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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