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Locked

‎12-01-2018 04:56 PM

HP Recommended
Product: Omen hp laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi, I set a password for the bios one day. Now I don’t remember what password did I set. Does anyone know what should I do, or is it a way to get this password back? I can’t acces to my computer know, because is locked.

thank you guys!

1 person had the same question
6 REPLIES 6

‎12-01-2018 05:07 PM - edited ‎12-01-2018 06:23 PM

HP Recommended

Welcome to the HP Support Community @Hilsen

 

When asked for the password just hit enter 3 times.

 

Post any code if you receive one???

 

REO

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‎12-01-2018 06:28 PM

HP Recommended

It won’t let me press the enter button. I don’t know what to do. 

I have consulted to some friends, and they told me I should remove the cmos battery. What you guys think? Is that an option? 

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‎12-02-2018 01:20 AM - edited ‎12-02-2018 01:21 AM

HP Recommended

Removing the cmos battery won't fix it. Just put any password in and then tap enter key. After doing this 3 times it should give you the halt code Reo asked for.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-02-2018 08:13 AM

HP Recommended

image.jpg

You mean I should enter  anything there three times, and after that, it would give me a code?

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‎12-02-2018 08:14 AM

HP Recommended

image.jpg

What should I do now? 

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‎12-02-2018 08:23 AM

HP Recommended

@Hilsen

 

Reboot and enter:   qetxfuxxkh

 

If that code does not work???

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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