I got a black screen and I can't turn on my laptop. I do have power to the laptop

[Bunzie]

my lptop has a black screen and won't turn on.  There is power running to the laptop.  How can I get my laptop to turn on again?

[Nal_NR]

Hi @Bunzie,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with PC  not booting. 

There are many reasons that a computer cannot startup or boot into the Windows operating system. If your computer does not start or boot, you might see or hear symptoms to indicate the general area of the problem.

CAUTION: If your computer does not turn on, wait at least 5 minutes before troubleshooting the computer. Your computer might be installing an update for Windows or the BIOS or detecting new hardware. During this update process, you can expect the screen to be blank for several minutes. It might damage the computer if this process is interrupted. Do not turn off or unplug the computer during the update process.

Use the procedures in this document if the LEDs turn on to indicate that power is available and the sound of a fan or spinning hard drive can be heard, but no colors, images, or text are displayed on the LCD screen.

If the computer does not turn on (no lights or sounds) or the screen displays an error message, see HP PCs - Computer does not boot or start.

If the computer does not turn on and LED lights blink or you hear beeping sounds, see HP Notebook PCs - Computer beeps or a light blinks during startup.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.

NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.