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‎05-26-2020 02:59 PM

HP Recommended
Product: hp envy i7 beats audio
Operating System: Microsoft Windows 10 (64-bit)

I have a Hp Envy i7 Beats Audio laptop that was working fine. Had recently been upgraged to a SSD and Windows 10 Pro from Windows 8. Left it on and left for a few minutes and when I camr back it was off and wouldnt turn on. I replaced the battery and also the cmos battery. That didnt help. I swapped ram and tested the ssd and all was fine. I got a different power brick and that didnt help either. I'm at a loss. When I plug it in the little light next to the charger port doesnt light up with either power brick. Do I have a dead MB for no apparent reason or is there something I'm missing. Any help would be much appreciated. 

1 REPLY 1

‎05-26-2020 05:32 PM

HP Recommended

@BrandonDerek 

 

Please download and install

 

       https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards

BH
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