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‎10-18-2019 10:00 AM

HP Recommended
Product: 15-bs542TU
Operating System: Microsoft Windows 10 (64-bit)

My HP product name is 15-bs542TU. I have a hard disk problem on my laptop. When installing an OS to the laptop then its showing there is hard disk, but the OS is not installed somehow. Checking the hard disk, its showing a failure message. what should I do now? 

1 REPLY 1

‎10-18-2019 11:28 AM

HP Recommended

@Shubhojit1 

If the hard disk is failing or has died, you're not going to be able to install anything to it successfully.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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