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Locked

‎01-07-2019 04:09 AM - last edited on ‎01-07-2019 08:14 AM by Retired

HP Recommended
Product: ProBook 470
Operating System: Microsoft Windows 10 (64-bit)

Lost the BIOS password.  The examples given in the HP virtual helper say that they were given a code after 3 attempts.  Mine just locks up with no code, and the only option is to restart.

[Personal Information Removed]

 

How can I get into the bios please?

 

Chester Wilson

[Personal Information Removed]

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2019 05:15 AM

HP Recommended

Welcome to the HP Support Community @chesterwombat

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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1 REPLY 1

‎01-07-2019 05:15 AM

HP Recommended

Welcome to the HP Support Community @chesterwombat

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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