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- I have problems with Random or Complete Shutdown because of ...
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11-03-2020 09:54 AM
I have problems with random or complete shutdown because of over heating issue? It's on a Cooling Pad with five (5) built in fans.
Solved! Go to Solution.
Accepted Solutions
11-09-2020 11:36 AM
I reviewed your post and I understand that the computer is overheating and shutting down.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and graphics driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe
Graphics: https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe
If you continue facing the issue, then run a system test following the steps in the below article to make sure all the hardware is working fine.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
11-09-2020 11:36 AM
I reviewed your post and I understand that the computer is overheating and shutting down.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and graphics driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe
Graphics: https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe
If you continue facing the issue, then run a system test following the steps in the below article to make sure all the hardware is working fine.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
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