I have to hold the power button down 15 to 20 seconds and try multiple times before it powered up

[MrsClarke]

This is  abrand new laptop I received for christmas and it has been giving me problems to power on. There is no light indicator that it is powered up, and I have to hold the power button down for 15 to 20 seconds and try multiple times before I can get the laptop powered up.

[WAWood · Accepted solution]

@MrsClarke 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they can not get your PC running properly again, then you need to explore the options to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836