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‎10-21-2023 10:17 AM

HP Recommended
  • When I opened my laptop all I can see is (see picture below) "Drivers", "Devices List", "Exit". I am unable to go pass this screen. When you enter at devices list, nothing is coming up. I have tried removing all external usbs (keyboard and mouse) that are plugged but this keeps appearing. Please help. 

 

received_306274358932326.jpeg

 

 

 

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28 people had the same question
2 REPLIES 2

‎10-24-2023 05:27 AM - last edited on ‎11-27-2023 05:43 AM by

HP Recommended

Hi @Nutribunnies,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎11-14-2023 02:20 AM

HP Recommended

Elite Book 840 G3

3 people found this reply helpful
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