I lost my Administrator password on HP 245-G5 and can't boot into bios

[ABHAY2]

I lost my bios password and I am unable to boot into my PC.My pc has important documents and files.Need help from support to open my PC. I got that PC in gift from my friend 10 months ago.Please help!!!

[DavidPK · Accepted solution]

Hi,

You'll need to contact HP Business Support to request a SMC file - you can do this starting on the following link.

http://welcome.hp.com/country/w1/en/contact_us.html

Regards,

DP-K

[ABHAY2]

I got my ho admin password but there is a new problem now.I don't know how but drive is password protected now and I am unable to remove drielock password using Admin Password.Help me.Because I am a student and my father will not perchase a new hdd for my hp 245 G5 laptop.

[DavidPK]

Hi,

Good to hear you got the admin password:smileyhappy:

Regarding the other issue, if your friend originally set the drivelock password you'll need to ask them for the code - another alternative would be to contact HP Business Support again, although I'm uncertain they would be able to remove this.

Regards,

DP-K

[gaurav177]

hello david, i have the same problem. i don't know what to do. i can't do anything without hp support password.

will you please guide me step by step? where is business support and what is smc?

[Yuvarajvip12]

Windows 10 64bit 

Password 3 time try 

System disabled

[I 98041583] error please help 

[WAWood]

@Yuvarajvip12 

I know we used to provide Disabled Bypass Codes -- but we're not allowed to do that anymore.

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html