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Queendys
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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

Microsoft Windows 10 (64-bit)

Hello,

I am experiencing an issue which seems to be recurrent with hp products. 

I tried to use the Hp Support Assistant to update my softwares and in everything was going fine until it got to the BIOS update. First it said “writing new BIOS image” then it says “verifying...” After that it says it was completed but the “complete startup” button was grayish so I figured I should just let it go through the end of the count down, thinking it would automatically restart. But then I got a black screen and my computer won’t work.

I’ve already tried the “windows+B or V keys while pressing the log on button” and  also “log on + esc” still nothing. I need help please!

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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

@Queendys

Welcome to the HP Community

 

Could you please help me with the exact model name or the product number?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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Queendys
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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

It is a notebook, touchscreen 

model #15-bs115dx

sn #CND8076B7B

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Queendys
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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

Thank you for replying by the way!!

☺️

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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

@Queendys

 

I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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JuanPa3
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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

Hi Raj1788. I had the same problem, I was updating the BIOS, I did a successful Flash drive Recovery, but after the shutdown it never worked again. SN#[edited]. Can you help me?

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I’m having a black screen after trying to update the BIOS by using the HP Support Assistant

@JuanPa3
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Performing BIOS recovery:

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

  4. If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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