I'm having trouble getting into my computer because it's asking for a recovery key (bitlocker) to ge

[Liam1011]

I'm having trouble getting into my computer because it's asking for a recovery key (bitlocker) to get in. I have tried to find this code on the microsoft site after following the instructions but have not found anything there either. Also tried to reset the computer but that doesn't work either, my school has nothing to do with this so they can't find the code either. My computer is not even 2 weeks old so I need help, kind regards, Liam

[Paul_Tikkanen]

If you cannot find the Bitlocker recovery key, your only option will be to reinstall Windows on the drive.

The data currently on the drive is encrypted and forever unrecoverable.

[Liam1011]

Is it possible to get my laptop to my devices on Microsoft recovery key?

I need to use my phone to get it to devices so do you have any tips or instructions on how to put it there to get my bit locker code?

[Paul_Tikkanen]

The only information I know of is from this Microsoft link:

Find your BitLocker recovery key - Microsoft Support

If that information is of no help, then you will have to reinstall Windows.

There's no other option you have.