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Message 1 of 4
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Flag Post

„I‘m running the block“ and pc turn off

HP Recommended
Pavillon 15 gaming
Microsoft Windows 10 (64-bit)

My laptop after a few minutes of playing I get a blue screen that says "I'm running the block" and turns off .. and it always does while playing .. do you have any ideas?

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Roos9898

 

I reviewed your post and I understand that the computer is shutting down randomly when playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen when you use any other applications on the computer?

What is the exact model of your computer?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Hi, i need to make a bios rollback but i can't, i have an error.. I have this problem whit f.08 bios version.. whit f.05 was super!

Can u help me for a rollback? 

Can you help me do it in detail? I received a guide from the telephone assistance but downloading the version they provided me I was unable to do it because it gave me an error whose name I don't remember. I tried to install both f.05 and f.02 but nothing, unfortunately I can't do it.
I await urgent news or tomorrow I will be forced to bring it under warranty, thanks and good evening

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HP Support Agent
HP Support Agent
24,436 24,423 1,624 2,282
Message 4 of 4
Flag Post
HP Recommended

@Roos9898

 

What is the product number of your computer?

 

Follow the steps in the below article to roll back the BIOS.

 

https://support.hp.com/in-en/document/c02693833

 

NOTE: If there is any security update in the latest version of the BIOS then you will not be able to downgrade the BIOS.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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