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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Inaccessible Boot Device

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12-19-2017 09:48 PM
12-21-2017 12:09 PM
Hi @Camiam5,
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your notebook boots to Blue screen error message.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Were there any hardware/software changes made?
What is the product number?
When was the last time it was working fine?
Did you try performing a system recovery using HP Recovery Media?
Windows Blue Screen of Death (BSOD) or Error Code: 0xc0000001 sometimes occurs without any specific issue. You can’t be sure what actually caused it. Be it a system issue or some driver problem, you may end up seeing this screen when you restart your computer.
To solve this blue screen error in windows 10, turn off your computer and when you power it up again, immediately press SHIFT + F8 key:
Click on “See advanced repair options” and from the next screen, choose “Troubleshoot”:
On the next screen, choose “Advanced Options”
In Advanced Options, choose “Windows Startup Settings”
There you will find a button “Restart”. Click on this button and allow the wizard to complete all the steps. Note that it will repair your computer without making any changes to it. Once the process is completed, your computer will automatically restart and you should be able to boot windows now.
If the issue persists:
After you have followed all the above-mentioned steps, however, the computer is not booting up your windows then, probably your cause of the error is more solid and cannot be restored with mere settings reset. But don’t worry, it can still be solved using windows recovery options. For this, you should have a recovery/installation disc or USB Flash Drive from the Official HP Website (if you haven't created any shortly after you purchased the computer).
Or you could contact our phone support:
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.