Inaccessible boot device and bitlocker 48 digit pin

[Weeksy20]

Initially had an issue with the integrated microphone apparently being unplugged so upon trying to fix that following support advice from HP and Windows forums its now led to my laptop getting stuck in a loop of not being able to boot up and requesting a Bitlocker recovery key to be able to do anything. I dont have a bitlocker key, was never given one and its not on my microsoft account or on a USB. ive had the computer 10 days so you can imagine my frustration.

[The_Fossette]

@Weeksy20

I reviewed your post and I understand that the computer is asking for the BitLocker recovery key.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06432394

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Weeksy20]

no those steps didnt work, already tried them when trying to find a solution myself.

[KrazyToad]

@Weeksy20

Thanks for keeping me posted

At this point you will need to perform a System Recovery using the Recovery Media

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.