cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1
7 5 0 0
Message 1 of 2
102
Flag Post

Solved!

Intel Anti-Theft lock bios edit

HP Recommended
EliteBook 8560w
Microsoft Windows 10 (64-bit)

Good evening everyone.

I upgraded to windows 10 on 8560w notebook throught clean new installation, a new SSD was installed, the laptop works fine, I upgraded some missing drivers and then proceed with the various installations.

So I wanted to stop to make an external backup (with external program from USB) but the program fails to start because it cannot find the disk, when I enter the bios I discover  I can scroll through the various items, only a few items can be modified and I see that Intel Anti-Theft locks the bios but doesn't give me a chance to unlock. I have already changed the SSD disk before but this problem never occurred, the bios was always editable, how can I unlock the BIOS?

During enter bios the machine ask me a password or a fingerID, i chose password because I have a password, I enter not as a guest user.

Some idea? Can HP Security Manager be useful? I had just uninstalled it when I noticed the problem, I thought he was the cause of the problem

I can provide screenshots of bios  if useful.
Thanks for your help

1 REPLY 1
Moderator
Moderator
797 772 22 175
Message 2 of 2
Flag Post
HP Recommended

Hey @baudo 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation