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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-27-2020 01:46 PM

HP Recommended
Product: 15-ba009dx
Operating System: Microsoft Windows 10 (64-bit)

Hello, helping a friend after her laptop was taken over by support scam. 

The scammer corrupted the product information in the BIOS( or where ever it is stored)

HP error.jpg

Apparently I need DMI tool to fix but that tool is not available to general public. Laptop is out of warranty, will support still help or can someone on this board help.

I have product number, model, serial, system board CT number, Build ID, and  Feature Byte.

 

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2020 03:12 PM

HP Recommended

Hi Prof

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

 

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎06-27-2020 03:12 PM

HP Recommended

Hi Prof

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

 

I work on behalf of HP.
Was this reply helpful? Yes No
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