cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
prof256
New member
1 0 0 0
Message 1 of 2
179
Flag Post

Solved!

Invalid Product information on boot up after hacker took over computer.

HP Recommended
15-ba009dx
Microsoft Windows 10 (64-bit)

Hello, helping a friend after her laptop was taken over by support scam. 

The scammer corrupted the product information in the BIOS( or where ever it is stored)

HP error.jpg

Apparently I need DMI tool to fix but that tool is not available to general public. Laptop is out of warranty, will support still help or can someone on this board help.

I have product number, model, serial, system board CT number, Build ID, and  Feature Byte.

 

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
RodrigoB
Moderator
Moderator
4,096 4,063 85 141
Message 2 of 2
Flag Post
HP Recommended

Hi Prof

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

 

I work on behalf of HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
RodrigoB
Moderator
Moderator
4,096 4,063 85 141
Message 2 of 2
Flag Post
HP Recommended

Hi Prof

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation