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Student
Posts: 1
Member Since: ‎10-12-2017
Message 1 of 3 (105 Views)
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Issue with BIOS passwords

Product Name: HP EliteBook 8560p
Operating System: Microsoft Windows 7 (64-bit)

We've got an issue with BIOS passwords.
The notebook HP EliteBook 8560p (LQ589AW/4CZ14003V9) has not been in use for a couple months.
After that user is unable to unlock BIOS during booting process - it says incorrect password. User is sure that nobody has tought this notebook during this couple months and he did not forget password.
After that Administrator tryed to unlock BIOS with Admin password and "BIOS Administrator" password. No chance.
It seems like hardware bug.
Are there any way/procedure to unlock o reset BIOS?

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Accepted Solution

Re: Issue with BIOS passwords

@Ural_M

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-k​​fX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT “SECOND RUN”

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

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Regents Professor
Posts: 3,037
Member Since: ‎09-19-2016
Message 2 of 3 (80 Views)

Re: Issue with BIOS passwords

Hi,

 

Since your PC is a buisness notebook there is no master password which will unlock the PC. You need to contact HP directly and ask for SMC.bin file to unlock the computer. They will also send instructions how to use file to unlock the PC. Ask the support agent to escalate your request.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

http://welcome.hp.com/country/w1/en/support.html

 

Please also take a look at this thread by expert @IT_WinSec

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/How-to-get-SMC-bin-file/td-p/6086763

 

Hope it helps,

David

 

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Provost
Posts: 16,941
Member Since: ‎07-18-2011
Message 3 of 3 (69 Views)

Re: Issue with BIOS passwords

@Ural_M

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-k​​fX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT “SECOND RUN”

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation