Keyboard back light on HP Spectre x360 15-df0xxx

[3Dlands]

Hi everybody, do you know any solution for the keyboard backlight timeout?

I have another HP Spectre 13" and the keyboard doesn't switch off automatically.

Hey HP........ why this one automatically switch off the keyboard light...??????

I tried the "bios solution" but I haven't the "advanced" option.

I paid my laptop 2k euros and, frankly, I don't understand why I don't have that ghostly "business" option.........

How much I have to spend for this stupid feature...????

Thanks.
Rossano

[The_Fossette]

@3Dlands,

Welcome to the HP Support Community!

I reviewed your post and I understand that the keyboard backlight is switching off automatically.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01612362

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[3Dlands]

Thank you The_Fossette for your help.
Unfortunately your suggestion is only for switch on and off the keyboard backlight.
NOT FOR KEEPING THE KEYBOARD LIGHT ALWAYS ON!

If you are using the laptop for work (or not...) with low light in your room, you need the keyboard backlight always on, because if it automaticaly turns off after few seconds, while you are loking to the screen, when you look back to the keyboard it's completely dark and you need to pess a key to reactivate it, every time.... and every time... (if you are tipyng this is a problem...)
This is very stupid..., sorry...

As I had written in my first message, the "professional" version of your product has a kind of option, in the bios menu, where you can force the light always ON without timeout.

Now..., my computer maybe isn't a "professional" version but i paid 2k euro for it, more than a lot of professional laptop that HP sells...!

Why we don't have this option in the BIOS??

I already had an HP Spectre x360 13" but without this issue..

Please solve this problem, I'm not alone that is asking for this!

Thanks

Rossano

[The_Fossette]

@3Dlands,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[3Dlands]

Sorry but I think you didn't read my two posts.

This is not a problem of my laptop, this is a lack of ALL this kind of laptop.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-keyboard-backl...

Thanks anyway.

Rossano

[Riddle_Decipher]

@3Dlands We understand your claim and the reason the tech suggested you to contact the support team is so that they can help you sort it, hence, please follow the instructions to get in touch with a tech who can sort that out for you.

Take care and good luck!