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HP Recommended
HP Notebook - 17-x039ds
Microsoft Windows 10 (64-bit)

Hello, I got this PC a couple years back and had it for a couple months (6-8) and one day, the built-in display died. To be honest, it sucked, but I was able to move on and I wasn’t really worried about it, I used a friends laptop. Well, now, I need a windows laptop (I have a Chrokebook but i’m tired of the glitchy software). I grabbed this guy, remembered the display was broken, so I plugged it into my Sceptre monitor, boot it up, all is well. The computer is very skippy and glitchy and had long load times, so I decided to do a full hard drive wipe. I conducted the steps to begin a hard drive wipe and let it sit at my desk for 18 hours while I watched the Super Bowl and slept. I woke up and decided to turn it on, as it seemed to be powered off. I press the power button, hear the drives start spinning, and I think all is well. But then, i press the space bar key, which i usually hit to wake up the PC, and open the password screen, and it beeps and scare the crap out of me. Anyway, I tried getting it to turn on, no luck. So, i gave up and let it sit on my shelf for like a week and i’ve decided i want to try again, but with some actual help this time. So, I hook it up to the monitor, press the power button, and hit the space bar. BEEEP BEEEEEP. So i hit Ctrl+Alt+Del because that is the god fix for PC, everyone knows that duh. Yeah that doesn’t work, so, to my dads direction, press F2. Well bad idea Scooby doo. Now, the attached keyboard and mouse keep turning off and back on, and the drive are spinning, but no display. Please, if there is more info i must provide, i will provide it, just ask. Thank you so much.

1 REPLY 1
HP Recommended

@AceJohnson42069 

First off, Ctl-Alt-Del is not the reset command in Win10 that it was in prior Windows versions -- so doing that on a non-booting PC is a waste of time.

 

Second, to determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



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