Laptop Bios blocked after an Update

[Julian_Reed]

Hello,
I bought a laptop that already had a BIOS problem. After a BIOS update, it became completely blocked.

I tried everything I knew to fix it, but nothing worked. I wanted to download the correct BIOS from HP’s website, but my computer model does not appear in the list. I also tried searching using the serial number and the product number, but nothing shows up.

The only result I can find is when I search for the laptop name “HP G6-1340EF”, but HP redirects me to the Pavilion DV6-1340EF, which is not the same computer.

[Meghana_10]

@Julian_Reed, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP device. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

It sounds like you're dealing with a serious BIOS issue that resulted in your laptop becoming non-functional. Here are a few steps you might consider to troubleshoot and potentially resolve the issue:

1. Power Cycle the Device:
2. Disconnect the power adapter and remove the battery (if removable).
3. Press and hold the power button for about 15-20 seconds to discharge any residual power.

4. Reconnect the power adapter (and battery if removed) and try powering on your laptop.

5. Reset BIOS Settings:

6. If your laptop boots up partially, try accessing BIOS settings by pressing a key like F2, F10, DEL, or ESC (the specific key depends on your laptop model) immediately after turning it on.

7. Once in the BIOS menu, look for 'Restore Defaults' or 'Load Default Settings' and apply it.

8. Attempt Recovery BIOS:

9. Some laptops come with a recovery BIOS feature that allows you to use a key combination during boot to restore BIOS.

10. Check your user manual or the HP website for guidance specific to your model.

11. Professional Repair Service:

12. If the laptop is still unresponsive, consider seeking professional repair services, as it may require expert intervention to reflash the BIOS or diagnose hardware issues.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana