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‎09-17-2022 07:22 AM - edited ‎09-17-2022 07:23 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K2AV)
Operating System: Microsoft Windows 11

Hi, after updating my laptop's BIOS yesterday (link:https://support.hp.com/ph-en/drivers/selfservice/victus-by-hp-15.6-inch-gaming-laptop-15-fa0000/2101...), I encountered black screen on boot today as well as being stuck on Victus logo. Is there something wrong? I just purchased this 3 days ago. Thoughts and possible fixes are appreciated. Thank you

 

Ry11_18_0-1663420978664.png

here is the BIOS download I used.

7 REPLIES 7

‎09-17-2022 09:44 AM

HP Recommended

Hello @Ry11_18 

Sorry to hear that you are having problems ... I would like to help you.
 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎09-17-2022 06:48 PM

HP Recommended

Hi, thanks for reaching out. Here are the results

OS NameMicrosoft Windows 11 Home Single Language
Version10.0.22000 Build 22000
System ModelVictus by HP Gaming Laptop 15-fa0xxx
System SKU6J5G2PA#UUF
Processor12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 16 Logical Processor(s)

BIOS Version/Date

AMI F.05, 4/28/2022
Was this reply helpful? Yes No

‎09-17-2022 10:22 PM

HP Recommended

Hello @Ry11_18 

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Start Windows

(6) Download and install / run

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.A0.5 MBApr 11, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.6 MBApr 11, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.A0.8 MBApr 11, 2022Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A3.2 MBApr 11, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A0.6 MBApr 11, 2022Download

 

(7) Reboot

(8) Please report your results

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‎09-17-2022 10:52 PM - edited ‎09-17-2022 10:53 PM

HP Recommended

Hi, I already downloaded and installed them along with the BIOS, should I install them once more?  As seen from here.

Ry11_18_0-1663476787054.png

 

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‎09-17-2022 11:38 PM

HP Recommended

Hello @Ry11_18 

 

@Ry11_18 wrote:

Hi, I already downloaded and installed them along with the BIOS, should I install them once more?  As seen from here.

 

Answer is No.

In this folder [ c:\SWSetup ] HP stores already installed software packages, this is the history so to speak.

 

Kind regards

 

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‎09-17-2022 11:44 PM

HP Recommended

Ohh ok, so i guess I should just monitor my laptop then, thank you for your help and response, I really appreciated it. 

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‎09-17-2022 11:47 PM

HP Recommended
@Ry11_18 wrote:

Ohh ok, so i guess I should just monitor my laptop then, thank you for your help and response, I really appreciated it. 

You're welcome !

Please keep me updated and come back after some time so we can set topic as solved.

 

Good luck

1 person found this reply helpful
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