Laptop Black Screen on Boot

[Ry11_18]

Hi, after updating my laptop's BIOS yesterday (link:https://support.hp.com/ph-en/drivers/selfservice/victus-by-hp-15.6-inch-gaming-laptop-15-fa0000/2101...), I encountered black screen on boot today as well as being stuck on Victus logo. Is there something wrong? I just purchased this 3 days ago. Thoughts and possible fixes are appreciated. Thank you

here is the BIOS download I used.

[ub6424]

Hello @Ry11_18 

Sorry to hear that you are having problems ... I would like to help you.
 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Ry11_18]

Hi, thanks for reaching out. Here are the results

OS Name	Microsoft Windows 11 Home Single Language
Version	10.0.22000 Build 22000
System Model	Victus by HP Gaming Laptop 15-fa0xxx
System SKU	6J5G2PA#UUF
Processor	12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 16 Logical Processor(s)
BIOS Version/Date	AMI F.05, 4/28/2022

[ub6424]

Hello @Ry11_18 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Start Windows

(6) Download and install / run

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.A

0.5 MB

Apr 11, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A

1.6 MB

Apr 11, 2022

Download

Intel Serial IO Driver

30.100.2148.1 Rev.A

0.8 MB

Apr 11, 2022

Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A

3.2 MB

Apr 11, 2022

Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A

0.6 MB

Apr 11, 2022

Download

(7) Reboot

(8) Please report your results

[Ry11_18]

Hi, I already downloaded and installed them along with the BIOS, should I install them once more?  As seen from here.

[ub6424]

Hello @Ry11_18 

---

@Ry11_18 wrote:

Hi, I already downloaded and installed them along with the BIOS, should I install them once more?  As seen from here.

---

Answer is No.

In this folder [ c:\SWSetup ] HP stores already installed software packages, this is the history so to speak.

Kind regards

[Ry11_18]

Ohh ok, so i guess I should just monitor my laptop then, thank you for your help and response, I really appreciated it. 

[ub6424]

---

@Ry11_18 wrote:

Ohh ok, so i guess I should just monitor my laptop then, thank you for your help and response, I really appreciated it. 

---

You're welcome !

Please keep me updated and come back after some time so we can set topic as solved.

Good luck